Customer Testimonials

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DealerRater Jun 5, 2021

Best car/truck buying experience ever. I am 66, and usually have 5 cars on my insurance, 20 cars purchased in my lifetime. Anthony went out of his way to work after hours to facilitate my schedule. Car runs perfectly.

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DealerRater Apr 30, 2021

We were in the market for a good used 4WD vehicle with low mileage. My husband originally briefly spoke with Chris Marko, but indicated it was going to be my vehicle. When we both went in to Toyota Kendall, we waited for Chris Marko to be available, which he was very appreciative that we were willing to do that. We thoroughly enjoyed our car hunting experience with Chris, who seemed very willing to find us what we wanted. Originally, we were there to test drive the Toyota Highlander and the 4Runner, but found that my husband bumped his head getting ...

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DealerRater Apr 12, 2021

My experience at Kendall Toyota of Anchorage was awesome! Ivana was not only helpful, but fun to deal with regarding my trade in and new pickup.

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DealerRater Nov 14, 2020

We had no idea we're buying a truck, we just wanted to take a look. They made it so easy and we had a few obstacles on our end but they helped us around them. Thankyou Kendall Toyota of anchorage !

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DealerRater Oct 23, 2020

My daughter and I were car shopping for her sixteenth birthday present. She was interested in Toyota cars, but we didn’t know anything about the different types of cars. At the dealership, we met the sales consultant, Aaron Nuevo, who was amazing and helped us through the whole process! We did not run into any trouble and he explained the whole process thoroughly. He was able to answer all the questions we had about the new Toyota Rav4 car we decided to get. It was clear he was dedicated and put a lot of effort in making the customer ...

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DealerRater Oct 18, 2020

All I can say is that I was very impressed on how my agent, Mr. Aaron Nuevo, was very knowledgeable about the vehicle that I was looking at. He called not even 10mins after I made an offer that same day and the conversation started from there. He explained everything I need to know about the vehicle and how it will work and where to start, since I am a first time buyer from off island. I felt very secured with him helping me out and guiding me all the way until I got my van. I've been using ...

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DealerRater Oct 1, 2020

I highly recommend Kendall Toyota of Anchorage the staff is super friendly and helpfull we were helped by the sales consultant Rita Villanueva she really was invested and truly cared about helping us she was very kind and friendly and very great at her job and I will always recommend anyone I know to come to Kendall Toyota of Anchorage Thank you so much maraming salamat po Mrs Rita Villanueva

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DealerRater Sep 30, 2020

Sales rep. and finance agent were very patient. Hadn’t purchased a car from a deal since 1984. They were easy to work with. Love my RAV4. They kept everything very clear for me.

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DealerRater Feb 3, 2020

Hayden Kausal was awesome ~ so if you want someone who really works hard for your best interest ~ you can trust that this young man will do anything within his power to help you find the car you're looking for. I couldn't have asked for anything more!!!

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DealerRater Jan 5, 2020

Thanks for getting me a good deal and I appreciate what you've done. Great experience! I will definitely refer other people to Aaron. Awesome!

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DealerRater Dec 22, 2019

Aaron did an awesome job. Top notch an first class individual! Highly recommend him. Have purchased a half dozen vehicles and this was buy far the easiest we ever had

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DealerRater Oct 1, 2019

We needed to downsize from our large chevy suburban, but still needed something with good cargo space. We decided on a Toyota 4Runner and Sam Park at Kendall Toyota Anchorage helped us make a purchase that fit within our budget. He gave us space and time check out many vehicles before we decided, and he worked hard to introduce us to the features of the new vehicle we decided on, making us confident and comfortable in our purchase.

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DealerRater Mar 3, 2019

First of all, I hate to shop at a car dealer, it is second only to a root canal. But, we had two sales people, Patrick Carrillo and Arlind Hasipi, help us when we were told by Yang Moua in Service that our 2007 Prius had a hybrid battery die......awful feeling. But I loved my Prius and needed a 4 wd so we bought the 2019 AWD Prius that day. BUT, the new cars are computers and it takes a lot of youth to train seniors like me on the new vehicles that do everything but feed me. Arlind at 22 years old ...

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DealerRater Nov 21, 2018

was in need of an oil change for my 2017 Tundra, and called to several service shops in Eagle River, all of them quoted over $100 for the service. I called Kendall's service counter which normally requires an appointment for service, I was told I could bring it in and they would fit it in. Thanks Kendall I needed this done prior to going away for the long weekend. The kicker was with the military discount it was $71. Thanks Kendall from Rich in Chugiak!

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DealerRater May 18, 2018

All the services were done on time for my 6 mo check on my 2018 Tundra. Service was courteous and efficient. My only concern has no reflection on Kendall. But we had 3 recalls during the first 4 months of ownership. That is way worse than the good reliability I expect from Toyota products. 2 were for software updates and the 3rd was for replacement of the dealer-installed block heater. Our dealership is 65 miles away it's inconvenient to run in for recall work. I have high hopes our future will have less recalls for any reason.

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DealerRater May 12, 2018

Kendall Toyota has provided excellent service on my 2006 4Runner. They are friendly, persistent in analyzing the problems, and have always been reliable in successfully servicing my SUV. I highly recommend them.

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DealerRater Apr 7, 2018

I had no problem making the appointment and when I arrived I was attended to promptly. I was signed up for the shuttle and I only waited about 5 minutes. The two services took only 2.5 hours and when they called to say it was ready, the shuttle arrived within 15 minutes. The young man that assisted me went over the paperwork of what was done and took me to someone who settled with invoice with me. It was all so smooth and efficient and the staff was very friendly. I have taken my vehicle there many times and have had excellent service ...

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DealerRater Feb 12, 2018

We purchased a vehicle in 2014 and have had nothing but excellent service from the sales, office, and service team. Will definitely purchase another vehicle from them in the future.

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DealerRater Feb 12, 2018

2/11/18 I had the misfortune of being involved in two major accidents with in 60 days of each other. My car was in the shop for 3 weeks after the first accident. I had it back (in pristine condition) for 5 days, when I was hit again resulting in a total loss of my car. My husband had been trying to convert me to Toyota for a few years; so I figured I would at least go look at the Highlanders. My sales person, Tommy James of Kendall Toyota of Anchorage, and the test drive of course, made my decision to buy a new ...

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DealerRater Dec 17, 2017

I have purchased two cars from Kendall Toyota of Anchorage and have had a great experience every time. Both times I purchased a Sequoia first time was my very first time going to this dealership and purchasing a Sequoia and I wouldn’t go anywhere else to purchase a car ever again and I will never drive anything else other than a Toyota as the keep their value and they go forever. Thank You Kendall Toyota of Anchorage for helping me get my second Sequoia and working with me to get the one I want with all the bells and ...

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DealerRater Oct 20, 2017

I give Bradley an A+ for doing his best to get me in and out with my service. Toyota has always done an excellent job on my Rav 4 and I appreciate their staff. They are all motivated to assist you in whatever way they can. That's why I'm on my third Toyota!

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DealerRater Jun 27, 2017

I was picked up and brought home by shuttle and returned later in the day by shuttle to pick up my car.They were friendly and efficient, This is a service I need when I bring my car for service. Everything was explained to me including price and needs.

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DealerRater May 11, 2017

I had my RAV4 in for oil change, dropped it off night before thinking they could be busy and could take all day, but to my surprise Justin Xiong who was my service rep got my car serviced early in the morning. Thanks for the great service. Keep it up Kendall.

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DealerRater Apr 21, 2017

HIGHLY RECOMMENDED! I previously wrote a review about a van i purchased, i encountered a few diappointments when i took the car home, detailing hadn't been done, wipers werent replaced as was part of the agreement so i called the staff to explain my situation.. the people at Kendall took my grievance very seriously and really wanted to make things right and they did! The staff there are EXTREMEMLY professional and willing to go above and beyond if you are not 100% satisfied with you experience! They took my van had it detailed, polished, buffed, they even put new tires ...

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DealerRater Feb 2, 2017

I've see other dealerships over the years, and Kendall Toyota has been the absolute best experience I've had. Their sales department went the extra mile to make sure I was happy with everything. The rest of the team gave me a great price on a rental while I waited for the vehicle to be delivered. I had just moved to Anchorage from the east coast and needed something to fit my young family of five. I got a great rate on an AWD Sienna to handle the snow and ice while I waited for my new 4Runner. Best ...

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DealerRater Nov 7, 2016

I scheduled a Sunday morning appointment due to work schedule. The service rep was very helpful and competent. The service was scheduled for 9:00 A.M., they took me on time and call for me to pick up at 10:30 A.M. All work was completed and the service rep was very polite and efficient. I've bee going to Kendall's for years and will continue to do so!

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DealerRater May 30, 2016

Nick Duncan was our representative. He is extremely knowledgeable , courteous, prompt and knows how to put together a SEAMLESS TRANSACTION IN RECORD TIME. It was SOO refreshing to interact with Nick!!!! He is a STAR💥.... We highly recommend his expertise. Lorrie Baloun Graves, Fairbanks, AK

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DealerRater Mar 29, 2016

Samantha Wheeler was my service rep. She was wonderful! although service took a little longer than what i expected, it was worth it. Thank you.

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DealerRater Nov 4, 2015

Okay I have to be truthfull the sales manager was pointless to deal with and would barely cut me any deals. But on the Flip side our salesman Kimball made up the difference. He kept his promises and apologized for not being able to help on some of the negotiations as the truck I was trying to get into was a hot item and the Sales Manager would not cut me any slack. Anyways Kimball kept me calm and by the end of the day he was the last person I saw when the deal was done. A little agitated ...

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DealerRater Mar 24, 2015

Went for oil change but warranty was over. Pleasantly happy with the people that worked with me. They were friendly, accommodating and professional. Outstanding Job !!!

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DealerRater Dec 16, 2014

I had an amazing experience with Alexander as my salesman, no pressure involved, and he listened to me and helped me find the perfect car. I would recommend him 365 days of the year! Very friendly and helpful, made my first time buying a car, a wonderful experience. Go ask for him!

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DealerRater Oct 14, 2014

I've been working with Nick Duncan for about 6 months to find the right truck. He was awesome out deal with and never gave up the hunt....called with updates every 2 weeks or so. I would definitely recommend Nick to anyone looking to buy a rig. Best truck buying experience I've had so far! Thanks again Nick!

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DealerRater Sep 16, 2014

To make an understatement, Alexander Mora could not have been more professional and great to work with. He was honest and straightforward, personable, and genuinely had our best interest in mind the entire time. It was very refreshing to deal with someone who was not even the slightest bit pushy, and who truly enjoyed helping us out in every possible way. If it had not been for Alex, we would not have purchased the car, and as a direct result of the experience, we will be referring others to the dealership.

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DealerRater Apr 27, 2014

Alexander Mora was amazing he tried so hard and did and excellent job to work with what my husband and I were wanting. He was very friendly and his customer service was great. Sadly we ended up goin to another dealership because of his jack xxx of a boss he has!

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DealerRater Apr 6, 2014

excellent people and very friendly... i'm from Kodiak Alaska and recently got my Honda Ridgeline there, they really helped me get approve for the car i want... quick responses on my emails! really good customer service...

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DealerRater Mar 11, 2014

I live in "bush" Alaska, 400 miles (roundtrip) from Anchorage; I can’t go to the dealer multiple times in search of a new truck. I needed a good deal from the start and a truck that would meet all my needs, which included getting options installed. Jason Bartlett made it happen and made sure they were installed at the time of pick-up, because for me there is no going back the next day. Jason Bartlett understood this "bush mentality" and made sure all my options were installed professionally and gave me a good and fair price ...

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DealerRater Jan 14, 2014

Initial purchase of the '14 Tundra was very good. Paperwork and working the deal went quickly. The problems began when I brought the Tundra in for the rustproofing package and paint protection. The shop was supposed to hand wash the truck in order to apply the paint protection film; pressure wash the undercarriage to apply the rustproofing. When I picked up the truck, they had only washed to the back of the cab (only the area where the film was to be applied. I was not impressed. When pointed out to them, I was offered a courtesy car and a full ...

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DealerRater Jan 4, 2014

Went in yesterday to have my Toyota Highlander serviced, the tires rotated... The head mechanic Jesse was extremely helpful and friendly. He went above and beyond in helping us and making sure all our concerns were answered. He was a pleasure to deal with, i wish all public service employees were like him.

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DealerRater Oct 4, 2013

Salesman, Alex, wasn't interested in just a sale. We looked around at different Kendall locations and found a vehicle that caught my eye. We took it for a test drive. Then we looked into financing. They checked with several different banks to get me the lowest interest rate. He got me into the vehicle I wanted with the options I loved. Instead of pushing me into a quick sale on the showroom floor

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DealerRater Sep 30, 2013

Jason Bartlett was wonderful to work with! Such personable professionalism! No pressure, great customer service, and excellent follow through! No games, no run around, just honest, respectful service!

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DealerRater Apr 25, 2013

The customer service I received from the consultants were great. I enjoyed working with Alex and his manager Jamie. I was able to get a brand new Rav4 even with so so credit. Go see Alexander Mora!

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DealerRater Mar 19, 2013

Both Tyler and Jeri were great to work with and gave us there best service. Tyler got us more $ off the price than we expected.

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DealerRater Feb 18, 2013

Tim was very friendly and pleasant to negotiate with. They were willing ot negotiate "hard" without taking offense and there was more flexibility on price than I expected. The car was detailed and delivered with a full tank of gas. It was a "loaner" car so I assume it had floormats but they were not included. Bad on me for not making sure. We concluded the deal later in the evening and they could not find the second set of keys but true to his word, Tim located them the next day and called me. All ...

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DealerRater Feb 5, 2013

Louie was my sales rep and was very knowledgeable about the vehicle, very pleasant to deal with. He speaks highly of the organization which gives one a comfortable feeling about purchasing a vehicle from Kendall Toyota. Probably one of the best experiences I have ever had in buying a new vehicle. A very personable young man who made buying a car enjoyable. Julie was awesome. She could answer every question I had. A very pleasant person who I would have to guess is one of the top employees in your company. She truly does want the customer to be happy ...

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DealerRater Dec 30, 2012

I was very pleased with the customer service and attention to my needs as a new buyer. Both Brian and Tony were upbeat, friendly, professional, efficient, and answered all of my questions to my satisfaction. They were also flexible in accommodating me, which I really appreciated, considering I had to travel during winter from Homer (approx. 500 RT). Brian went beyond the call of duty in seeing to it that he had time for me when I arrive a whole day earlier than my appointment in order to beat the weather. I was somewhat disappointed by inaccurate information provided by their ...

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DealerRater Aug 3, 2012

I gave them a 5 out of 5 because of the great customer service they provided me when i was looking to purchase a new Tundra. John the sales consultant was friendly and funny which made the process go smoother. And i left with a new truck that same day.

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DealerRater Jul 30, 2012

Kendall staff provided excellent customer service, starting with a simple email to the company. I had sent an email and placed a call to another company in town and that was over two weeks ago, and I still have not received a response. Too bad for them, great for Kendall. This is the first Toyota I've owned ... looking forward to the Toyota experience.

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DealerRater Jul 29, 2012

Ryan was very helpful and he made my first car shopping experience excellent! Very professional and would definitely recommend him and the place to everybody! Thank you again!

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DealerRater Jul 19, 2012

"Thank You" to the 3 individuals that I worked with at this facility during my purchase. My Sales Rep Dedrick Pouncy, Sales Manager Travis Palmer, and in finance James Leitch. All three did a great job to help us reach our goals and as quickly as possible. They all worked so hard for us; It was refreshing. I really appreciate that I was able to do some of the work by phone. My time is valuable and purchasing a vehicle is a timely adventure. I have others to buy so the speedier the process, the better. I had been ...

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DealerRater Jul 10, 2012

Our experience was very pleasant at Kendall Toyota. We didn't feel pressured, and we found the sales staff very competent and easy to work with.

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DealerRater Jul 9, 2012

This is by far the best, friendiest, & customer satisfying dealer i have ever worked with. We loved the respect and patients this dealer has. My wife can sometimes drive me crazy, i thought for sure she would drive them crazy, & have us kicked off the lot, but to my surprise, Mike & Randy stepped up to the plate and took good care of us. Kendall employees will bend over backwards to help. 5 stars all the way. i will be recommending all military to this business.

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DealerRater Jul 9, 2012

It was a wonderful visit Kendall of South Anchorage unlike other dealership I visited in town. I don't feel pressure to purchase. I feel I got reasonable deal on my purchased.

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DealerRater Jul 5, 2012

Everyone was very friendly and helpful. I appreciated the playroom for my kid as we waited. The coffee was great. I interacted with a total of 5 salespeople and they all were very nice and professional. I felt like I was in some high class hotel. The only thing missing was some hot cocoa for my son but the salesman even offered to go looking for some at the Lexus side! I was only having a duplicate key made but to my surprise they did a whole checkup on my Sequoia. Very nice.

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DealerRater Jul 3, 2012

Went to check out a Tundra that was on dealer special (nearly 6k under invoice) and was immediately impressed by management when they promplty had a lexus employee help us due to their overwhelmed staff at the toyota side. Couldn't have been more impressed with Graham's knowledge of the Tundra, his friendliness, and his "Im not going to sell you a car" attitude. I can't explain enough how much I hate being sold something! Wonderful experience and we will most definitely be buying another vechicle from them in a few years. A+++ rating from myself ...

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DealerRater Jun 20, 2012

The experiance I have at Kendell toyota went wonderful and great. The people there was easy to work with and have all of my questions answer. I would recommand this to my friends. Thanks, Pakou

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DealerRater Jun 11, 2012

We bought our second vehicle from Toyota in less than a month. We were so happy with Kendall that we decided to sell our Honda. Now we are a Toyota family and truly happy!!!!! Jason, Jeri, Julie and Mike are awesome. Thank you guys.

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DealerRater Jun 4, 2012

Bought a new car a few days ago and am very happy with how the whole process went. Customer service was great, Alex Mora helped make the experience very pleasant. Not too pushy, answered the questions I had very well.

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DealerRater May 20, 2012

We decided to try the new on line negotiating tool - great idea. Everything went off without a hitch with the process. When we arrived at the dealership the car was waiting for us to test drive and although our initial sales rep, Lewis, was busy he sent over Russell, he was great. We waited about 10 minutes for James to do the closing paperwork, that also was streamlined and the process went very well. Out in just about an hour - great process, will recommend.

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DealerRater May 17, 2012

The staff, especially Lewis, were not only friendly and helpful, but also very fast and efficient. This is important to someone like myself who is very busy and who is just looking for service delivery that is honest and easy. Within about an hour of sending an inquiry to Kendall's email I received a response. And the same occurred after submitting my application. Lewis was on it. He was professional, thorough, and just made the process seamless. I would have to say that this was the BEST car buying experience I ever had. Not once did I feel like ...

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DealerRater Apr 3, 2012

our visit to kendall toyota of anchorage, and interaction with all staff by far was the best car buying experience we have ever had. we have nothing but good things to say about the staff at this dealership. the only suggestion we do have is that the parts department stock more of the accessories for the new vehicles. We purchased a 2013 highlander limited. We wanted a trailer hitch, remote start added. The trailer hitch not in stock, a week wait time. We purchased on a saturday, the following monday i went in to purchase a hood protector and tote bag. ...

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DealerRater Mar 31, 2012

I had the opportunity to take advantage of the current sales promotion when seeking a new Tundra and both Mike and Jason were very customer resoponsive, informative, and knowledgeable. The entire process was pressure free and all personnel were very friendly and truely understood who the customer is, by far the best buying experience encountered in my 50+ years.

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DealerRater Mar 26, 2012

Kevin was very knowledgeable, friendly and helpful. He was not overbearing and we felt he was very honest with us. The experience was very good and we felt we got a good deal on our vehicle. Thank you.

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